Our Policies

We aim to dispatch all custom framing orders within 10–14 business days.

Shipping times may vary depending on your location and the shipping carrier. Once your order has been dispatched, you'll receive tracking details so you can follow its journey.

We offer free shipping on orders over $500 across Australia and New Zealand.

If you have a quality concern with your order, please contact us within 7 days of receiving your purchase via our Contact Us page.

If you're not satisfied with the quality of your purchase, you may return it within 7 days of delivery for a refund of the product price.

Please note:

• Return shipping costs are the responsibility of the customer.
• As our products are handmade and custom-made, returned items generally cannot be resold.
• We do our best to accurately display the colours of our frames, mats and other products. However, colours may vary slightly depending on your device or screen settings. If you believe there is a significant colour difference, please contact us with photos so we can review your request.

Nothing in this policy affects your rights under the Australian Consumer Law.

We offer an optional Extended 2-Year Warranty for additional peace of mind.

The extended warranty covers:

• Frame warping
• Hanging hardware failure
• Canvas defects

If you'd like to add an Extended 2-Year Warranty to your order, please contact our team before placing your order or during checkout where available.

By placing an order with Fantastic Framing, you agree to our Terms of Service, including our ordering, production, shipping and payment terms.

For full details, please refer to our Terms of Service.

We respect your privacy and are committed to protecting your personal information.

Our Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.

For more information, please refer to our Privacy Policy.